THE RENT A ROOM EXPERTS

Opening Hours:Mon - Fri, 9.00 a.m. - 5:00 p.m.
Westerfield Business Centre, Main Road, Ipswich, Suffolk, IP6 9AB

What do I do if I lock myself out?

What do I do if I lock myself out?

LEA Property Solutions is not able to attend to properties to assist tenants who have locked themselves out of their house or room outside of our office hours Monday – Friday 9am – 5pm.

We have an independent, Ipswich based maintenance company that you are able to contact to see how quickly they are able to assist you to gain access to your house and or room. You will need to double check their call out charges when you contact them direct, but we have been advised on 01/01/2022 that their charges are as follows;

£50 call out fee outside of office hours Monday – Friday from 5pm – 9am and weekends from 5pm Friday – 9am Monday morning

£12 standard key cutting charge per key to be delivered to the property for you.

Please note security keys and fobs are £40-£70 per key/fob depending on type.

If you lock yourself out on a Sunday when the key cutting service shops are closed then you may need to wait until the next working day for your new keys.

The maintenance company require the payment ahead of the call out, please contact them to find out how to make payment. PLEASE DO NOT MAKE ANY PAYMENT TO LEA PROPERTY SOLUTIONS as this is completely separate company.

When you contact the maintenance company, you will be asked if you just require someone to meet you at the property to give you access only
OR
if you require access to the property and the key cutting service and you have lost your keys.

Please note that this is not a 24 hour phone number and this maintenance company sleep like the rest of us! If you lock yourself out at an unsociable hour then please leave a message and send a text and they will get back to you as soon as the message is picked up by them.

Please note that some security keys and fobs will need to be sent away for and you will be required to contact the LEA office in this instance.

If your situation is URGENT and cannot wait until the next working day then please click the button below to call DG Maintenance Services.

Please note that this is not a 24 hour phone number and this maintenance company sleep like the rest of us! If you lock out at an unsociable hour then please leave a message and send a text and they will get back to you as soon as the message is picked up by then.

If you require assistance during unsociable hours then we suggest you call The Able Group 01293361420 who are 24 hours locksmiths. Please note THEY MUST NOT change your locks but they can provide you with access to your house/room. Please check with them direct regarding any call out fees.